RETURN AND EXCHANGE POLICY

Return and Exchange Policy

Thank you for shopping with TRUE ETHNICS! We hope you love your handmade jewelry. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

At TRUE ETHNICS, we offer a 30-day return window. You have 30 days from the day you receive your item to initiate a return.

Return Eligibility:

• Items must be returned in their original condition, unworn or unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

How to Start a Return: To begin the return process, simply contact us at mamta.pile@gmail.com. Once your return request is approved, we’ll provide a return shipping label along with detailed instructions on how and where to send your item.

Important Note: Items sent back without prior approval will not be accepted.

For any questions or concerns regarding returns, feel free to reach out to us at mamta.pile@gmail.com

Damages & Issues: Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the issue and make things right.

Exchanges: To exchange an item, return your original purchase and, once accepted, place a new order for the desired product.

Refunds: After we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at mamta.pile@gmail.com