FAQ

Frequently Asked Questions (FAQ)

1. What materials do you use for your jewellery?

At True Ethnics, we pride ourselves on using sustainable and eco-friendly materials. Our jewellery is crafted from high-quality fabrics, natural fibers, and non-toxic dyes to ensure that each piece is not only beautiful but also environmentally conscious.

2. Is your jewellery handmade?

Yes! All of our jewellery is handcrafted with love and care. Each piece is unique, reflecting the artisan techniques and traditions that inspire our designs.

3. How do I care for my jewellery?

To keep your jewellery looking its best, we recommend:

• Avoiding exposure to water, perfumes, and harsh chemicals.
• Storing your pieces in a cool, dry place.
• Cleaning gently with a soft cloth.

4. Do you offer custom designs?

Yes, we love creating custom pieces! If you have a specific design in mind or need a personalised item for a special occasion, please reach out to us via our contact form, and we’ll be happy to discuss your ideas.

5. What is your return policy?

We want you to love your purchase! If you’re not satisfied, you can return your jewellery within 14 days of receipt for a full refund or exchange. Items must be in their original condition. Please refer to our Return Policy page for more details.

6. How long will it take to receive my order?

Orders typically ship within [insert processing time, e.g., 3-5 business days]. Delivery times vary based on your location. You will receive a tracking number once your order has shipped so you can keep an eye on it.

7. Do you ship internationally?

Yes, we do! We’re excited to share our jewellery with customers around the world. Please note that international shipping rates and customs duties may apply.

8. How can I contact you?

If you have any questions or need assistance, feel free to contact us via email at [Your Email Address] or through our contact form on the website. We’re here to help!

9. How can I stay updated on new products and promotions?

To stay in the loop, subscribe to our newsletter! You can sign up on our website to receive updates on new arrivals, exclusive offers, and more.

10. Are your products suitable for sensitive skin?

We strive to use hypoallergenic materials to ensure our jewellery is safe for most skin types. However, if you have specific sensitivities, please contact us for more information about the materials used in our products.

If you have any other questions not covered here, don’t hesitate to reach out! Thank you for choosing True Ethnics!